Refund Policy
Understand our refund policy, deposit rules, and how we handle issues with your purchases and account balance.
Deposit Policy
Non-Refundable Deposits
All deposits made through the following payment methods are non-refundable by whatsoever means.
Binance
M-Pesa (Kenya)
Cryptocurrency
Visa Cards
Once a deposit is made, it cannot be reversed or refunded. Please only deposit the amount you intend to use.
Purchase Refunds
No Code Received
If you make a purchase and do not receive the verification code, you are eligible for a refund.
Refund Process
Wait for activation expiration
Typically within 21 minutes from purchase
Automatic refund
Funds are automatically refunded to your account balance
Reuse your balance
Use the refunded balance for another purchase
Top-Up Issues
Top-Up Not Reflecting?
If your top-up money doesn't appear in your account, here's what to do.
Contact Support
Reach out to our support team immediately. We'll investigate and resolve the issue promptly.
support@sms-center.comResponse Time
Our support team will get back to you in a timely manner. We prioritize payment issues and aim to resolve them as quickly as possible.
Pro Tip
When contacting support, please include your transaction reference number, payment method, and the amount deposited for faster assistance.
Still Have Questions?
We're here to help with any concerns you may have about our policies.